What are your business hours?

Our operating hours are Monday through Saturday from 9:00 a.m. to 5:00 p.m. EST. We are closed on Sunday.

How do your shirts and sweatshirts fit?

The standard shirt type is a unisex tee.

How long is shipping?

Processing time various depending on the item. All orders are handmade so a maximum of 10-14 business days will be to process you order. For standard shipping, please allow an additional 3-4 business days for delivery.  

How do I check the status of my order?

We will send you a tracking number via email as soon as your order ships. To check the status of your order, click the link in the email. In the event you do not receive a tracking email, please reach out to us and we will provide a status update. 

What is your refund policy?

No refunds for custom or personalized orders will be available unless the order is incorrect or damaged by us. If we are at fault, a replacement will be shipped or a refund will be issued. Buyer must return order before refund will be issued.

Buyer must contact us within 7 days of delivery before return/refund will be accepted. Shipping charges will not be refunded.

Returns past 7 days will receive a store credit for the refund amount.

** Orders that received free shipping will  have the shipping cost deducted from their refund**

All other sales are final unless you received the incorrect item(s). 

Do you offer free shipping?

Yes! We offer free shipping on orders of $100 or more.  

What should I do if my order arrives damaged or was not received at all?

Please notify us immediately at support@tiffanyscraftsandco.com